FC Barcelona Reviews

Unfortunately 0 stars not a option.

Bought tickets February 2023 for match due to take place 9th April 2023. Flights/accommodation booked for Barcelona. Planned to spend Saturday, take in the game on Sunday and leave Monday.

At the last minute I got a email stating the game date had been changed Game was moved to the evening of Monday 10th April.

Couldn't changed flights etc and asked for a refund, this was refused.

Lesson learnt, avoid buying tickets in advance for Barcelona.

Personally I won't buy tickets again but they'll find plenty of other mugs who will.

Unfortunately 0 stars not a option.

Bought tickets February 2023 for match due to take place 9th April 2023. Flights/accommodation booked for Barcelona. Planned to spend Saturday, take in the game on Sunday and leave Monday.

At the last minute I got a email stating the game date had been changed Game was moved to the evening of Monday 10th April.

Couldn't changed flights etc and asked for a refund, this was refused.

Lesson learnt, avoid buying tickets in advance for Barcelona.

Personally I won't buy tickets again but they'll find plenty of other mugs who will.

Horrible experience, got lied to by the customer service.

We booked three tickets online but only received 2 by email. The customer service told us to book another one. Our concerns regarding the seat assignment in the same area were met by the specific reassurance that we could select the seats 24 hours before the game for our purchased tickets. So we ended up buying that additional ticket.
When we wanted to select the seats, there was jo sich option. No contact via email or phone was answered. The ticket office was unresponsive, unhelpful and arrogant.
When entering the stadium, the staff was rude, declined the request to resolve the issue over the phone with a native Spanish speaker (in fact they just ended the call when the phone was handed to them).
So my in-laws who doesn't speak English or Spanish had to sit alone on the other side of the stadium than his friends for his own birthday.
We're deeply disappointed and expect not only an apology but also a refund considering that we were deceived into buying the third ticket.

Horrible experience, got lied to by the customer service.

We booked three tickets online but only received 2 by email. The customer service told us to book another one. Our concerns regarding the seat assignment in the same area were met by the specific reassurance that we could select the seats 24 hours before the game for our purchased tickets. So we ended up buying that additional ticket.
When we wanted to select the seats, there was jo sich option. No contact via email or phone was answered. The ticket office was unresponsive, unhelpful and arrogant.
When entering the stadium, the staff was rude, declined the request to resolve the issue over the phone with a native Spanish speaker (in fact they just ended the call when the phone was handed to them).
So my in-laws who doesn't speak English or Spanish had to sit alone on the other side of the stadium than his friends for his own birthday.
We're deeply disappointed and expect not only an apology but also a refund considering that we were deceived into buying the third ticket.

The best football team in the world ever, would visit over and over if i could. Bought the t shirt also.

The best football team in the world ever, would visit over and over if i could. Bought the t shirt also.

Amazing place to visit. The stadium is very dated and needs modernisation. However the tour was spectacular and my wife and I loved learning the history of the club before the Messi era!

Amazing place to visit. The stadium is very dated and needs modernisation. However the tour was spectacular and my wife and I loved learning the history of the club before the Messi era!

Great club, and great products!

I ordered a t-shirt for my son was supposed to come 7 to 14 days, when I did not receive the order after three weeks, I wrote an email, I received a reply that they do not have shirts now and the order will come after more than two months from the order, I think it is unfair that you can order shirts on the website that do not May I asked for a refund, I was offered 10% for the next purchase I was not interested and I asked for a refund again, they stopped replying to my emails, they are dishonest and I will not order anything else not only from this store but from this club in general, I have experience from the store of another football club and a different approach to the customer. Barcelona thinks that it can disregard the customer, but I do not earn anymore, a shame.

I ordered a t-shirt for my son was supposed to come 7 to 14 days, when I did not receive the order after three weeks, I wrote an email, I received a reply that they do not have shirts now and the order will come after more than two months from the order, I think it is unfair that you can order shirts on the website that do not May I asked for a refund, I was offered 10% for the next purchase I was not interested and I asked for a refund again, they stopped replying to my emails, they are dishonest and I will not order anything else not only from this store but from this club in general, I have experience from the store of another football club and a different approach to the customer. Barcelona thinks that it can disregard the customer, but I do not earn anymore, a shame.

Great to get your latest gear if you are a fan!

Great to get your latest gear if you are a fan!

Awful customer service... I've been asking them about the situation with Catalonia residents tickets for a week and since receiving an email the first time around I've heard nothing back. Now the tour I wanted to book is no longer on offer (25% discount) and I won't be paying full price so they've now missed out on my business.

Perhaps this kind of disorganisation is why their club is currently in financial disarray!

Awful customer service... I've been asking them about the situation with Catalonia residents tickets for a week and since receiving an email the first time around I've heard nothing back. Now the tour I wanted to book is no longer on offer (25% discount) and I won't be paying full price so they've now missed out on my business.

Perhaps this kind of disorganisation is why their club is currently in financial disarray!